Refund and Returns Policy

Hitz Disposables Refund Policy

At Hitz Disposable, we strive to ensure customer satisfaction with our Hitz Disposables. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below for details.

1. Eligibility for Refunds

  • Timeframe: You may request a refund within 14 days of receiving your Hitz Disposable.
  • Product Condition: Moreover, to be eligible for a refund, the product must be unused, unopened, and in its original packaging. Any product that has been opened, used, or damaged by the customer is not eligible for a refund.

2. Refund Process

  • Refund Request: To initiate a refund, please contact our customer service team at sales@hitzlaofficial.com with your order number and reason for the return.
  • Return Authorization: More so, our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the product.
  • Shipping Costs: Moreover, customers are responsible for the return shipping costs unless the product was received damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Non-Refundable Items

  • Opened or Used Products: Firstly, we do not offer refunds for products that have been opened or used.
  • Final Sale Items: In addition, Items purchased during promotions, sales, or marked as “Final Sale” are not eligible for refunds.

4. Refund Processing

  • Inspection: Furthermore, once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Partial Refunds: More so, in certain situations, only partial refunds may be granted (e.g., for items that are returned with missing parts or are not in their original condition).

5. Exchanges

  • Defective or Damaged Items: Firstly, If you received a defective or damaged product, we offer an exchange at no additional cost. In addition, please contact our customer service team within 7 days of receiving the product to arrange for an exchange.

6. Contact Information

  • Furthermore, for any questions or concerns regarding refunds or returns, please contact our customer service team on Live Chat or sales@hitzlaofficial.com

7. Changes to this Policy

  • We reserve the right to update or modify this Refund Policy at any time. Further, any changes will be posted on this page, and the updated policy will apply to orders placed after the changes take effect.

Thank you for choosing Hitz Disposables. Lastly, we value your business and aim to provide a seamless shopping experience.

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